Last updated: 20 June 2025
Your privacy matters to us. At The Mind Lab, we’re committed to protecting your personal information and ensuring that everything you share with us – online or in session – is treated with care and respect.
This policy explains what information we collect, why we collect it, and how we keep it safe.
We may collect the following personal information when you engage with us:
Name and contact details (email, phone number)
Age and basic demographic information
Information you share when booking a session or making an inquiry
Session notes and correspondence related to your counseling journey
Payment and invoicing details (where applicable)
We do not collect or store sensitive payment information (such as card numbers) via our website.
We only use your information to:
Provide you with counseling services
Respond to your inquiries or requests
Send appointment reminders or important updates
Keep secure clinical records (as required by law)
Issue invoices and process payments
We will never sell, rent, or share your personal information with third parties for marketing purposes.
All sessions are strictly confidential, in line with professional and ethical standards. Information shared during sessions will not be disclosed unless:
You provide written consent
There is a legal obligation to do so (e.g., risk of serious harm to yourself or others, or if required by a court order)
We take all reasonable steps to protect your data:
Client records are stored securely, either electronically with password protection or in locked physical storage
Emails and messages are handled with discretion and never discussed with unauthorised individuals
Online sessions are conducted via secure platforms
Our website may use cookies (small files that help the site function better) and standard analytics tools to improve your experience. This includes anonymous data such as pages visited and general location.
You can disable cookies through your browser settings at any time.
You have the right to:
Access the personal information we hold about you
Request that we correct or delete your information
Withdraw consent for us to use your information (where applicable)
To request access or changes, email us at christine@themindlab.co.za
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.
We may update this privacy policy from time to time. Any changes will be posted here with an updated date.
If you have any questions or concerns about your privacy, please reach out:
Email: christine@themindlab.co.za
Phone: +27 83 301 7221
